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Broken select button

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‎07-17-2017 11:34

‎07-17-2017 11:34

Just charged up my surge after a year of leaving it sitting in a drawer and now the selection function button on the left is completely unresponsive. Tried to do a reset but that doesn't seem to work either. Any one know how to fix it or is it junk for the bin? 

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‎07-17-2017 13:06

‎07-17-2017 13:06

Sometimes you need 2 or 3 restarts before it works, so I would try that.

 

I assume it is probably out if warranty if it has been sitting around for more than a year, otherwise I would suggest getting in touch with Fitbit Customer Support on contact.fitbit.com.  But you might contact them to see what they say.

 

I hope you are able to bring it back to life.

Sense, Charge 5, Inspire 2; iOS and Android

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