Battery running out 48 hr< extremely poor customer service response

[DocV]

I received my Surge for Christmas and really like it. In order to get it to function I was forced to do multiple factory resets to get it to work out of the box. This should have been the very first clue I have a lemon.

I did quite a lot of work to get the Surge to function and it did for a bit. Next the battery started running down with a 48 hour max time limit. I sought answers and solutions from THIS support area. I found that factory resets were in order so I did several AGAIN. Still the same issue. I finally contacted support via email and explained the above time line, I was told to just do more factory resets.

I then called support and after 10 minutes on hold, I spoke with a very nice Slovakia rep who then disconnected me and never called back. Fair enough. I called back again and spoke with a hispanic rep. I then explained everything again, even to him though Fibit accessed my record and could see what had been taking place. He then wanted me to "try one last thing". Fully charge the Fibit "in" my computer and use it until the battery runs out then give us a call back. In other words do what I have already done several times and give us a call back. A Fitbit under warrenty, several attempt to rectify the issue and hey just do this again for us. 

BTW I mentioned the ethinicis of your reps for a reason,  please try and have English speakers answer the phone as both times I could barely understand the rep due to a significantly heavy accents.

As it is I am less than understanding at the disregard Fitbit support has had for my intelligence and as well as wasting my time and asking me to again to do things I have done. Still no resolutions as I am supposed to do just one more thing for Fitbit.

[AngelaMa]

Hello @DocV welcome to the Fitbit Community! I appreciate your feedback regarding customer support, I'm sorry to hear about your experience, it got my attention and I have forwarded your issue to our specialist to provide you the service you deserve.

Let me know the outcome! 🙂 

[Midland87]

I had the same problem during my first two Surge charges as it barely lasted 48 hours.  I read a post somewhere about  turning off the auto text and phone call notifications and now my battery life is 5-6 days. I use the watch continuously even the GPS a couple times a week and am very happy with this longer battery life.  I also turn off the Bluetooth on my phone and only turn it on once or twice a day to sync the watch and phone for a few minutes. My phone battery lasts a lot longer too.

Let me know if you have the same experience.

[AngelaMa]

Hello @Midland87 hope you are having a very active day! 🙂 It's great to know your Surge's battery is lasting longer after turning off the call and text notification as well as the All-Day Sync option. Thanks for sharing 😉 

Hope to see you around more often. 🙂