Broken Surge Strap

[SunsetRunner]

Hello - my Surge strap has broken, just like many other reports I've seen on this site. There seems to be no replacement option, and I also can't see my Order History anywhere, unlike every other online site I use (Amazon, Ebay, Paypal, and so on).

For example please see https://community.fitbit.com/t5/Surge/Fitbit-Surge-Broken-Strap/td-p/826713

Please con you tell me how I get this fixed by yourselves (it is under warranty, and was bought via this site).

[SteveH]

The first step for a warranty claim is to contact customer support via one of the options in this link:

contact.fitbit.com

[SunsetRunner]

Thyankyou 🙂

But I looked all over your site and never found that page.

Why isn't that page easily linked? Why can't I see my order History?

[SteveH]

There's a lot of online content and it can be hard to find your way around.

If ever in doubt, click on the "help" link at the bottom of most pages. There's a link to the contact details on the help home page.

Re your order history. That's something you'll need to ask support. I've never ordered from fitbit so can't help. Sorry.

[SunsetRunner]

Thankyou.

For the record, I think it is really really bad that the FitBit website does not show me my order history. I can't believe a modern big company web site does not have that! 😞

After conatcting support, they have sent me a replacement, but only beacuse it was in Warranty. As this is a known problem with the Surge model - see simmilar reports *all over* these forums, then FitBit really need to do something about this product; either fix the design, recall them, or offer up spare parts (which may require fixing the design!).