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Broken surge strap

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‎07-08-2016 12:19

‎07-08-2016 12:19

Hi
My strap has broken where the screws fasten. Keep pushing back together to keep in place. Very disappointed that it has broken so quickly. Are there replacements available. I have spent a lot of money on watch and had no durability. I have told friends to be careful of making purchase. Due to breakage.
Best Answer
38 REPLIES 38

‎08-04-2016 00:40

In response to SunsetRunner

‎08-04-2016 00:40

Do the new models battery last up to 7 days? Because for me, this was the best feature of fitbit Surge. The monochrome LCD did not consume much energy and the design was much smoother (the new ones are too big). 

Best Answer
0 Votes

‎08-04-2016 06:51

In response to andyblatt

‎08-04-2016 06:51

When I was able to wear my watch the battery lasted prob 4-5 days since I
wore it all the time except "wet" times. Please be alerted that the
watchband WILL fall apart. Mine only lasted less than 16 months which is
not worth the $250.00 dollars. Had I known I wouldnt have bought it.
Best Answer

‎08-04-2016 08:13

In response to rdaquinoii

‎08-04-2016 08:13

I had the pleasure of a broken band too. In the replacement process, they told me to recycle my item.

 

They initiated a new order, I recycled my item - and then cancelled my order and asked for it to be sent in prior to them sending a new one out... David (via email) said they told me to return it in the chat, I asked earlier via chat (today) as to what had been said ... apparently they'd told me to keep it until the replacement had arrived. Can't keep a story straight. Very unprofessional. Won't be dealing with these again. I suggest you find a more reliable fitness band that's meant to last... 

 

They want repeat customers - at the cost of supplying cheap bands at premium prices.

 

Of course, had they sent out a fitbit like they'd started - this wouldn't be an issue. So now I am without a fitbit... Thanks Fitbit!

Best Answer

‎08-05-2016 20:20

In response to rdaquinoii

‎08-05-2016 20:20

I know it's frustrating that you work/train so hard to afford this luxury and they clearly don't put in the same effort
Sent from my iPad
Best Answer

‎08-05-2016 20:41

In response to rdaquinoii

‎08-05-2016 20:41

But still 250$ it's not like I could of used that for something else

Sent from my iPad
Best Answer

‎08-05-2016 20:45

In response to Stevieb39

‎08-05-2016 20:45

Yeah I talked my mom into getting one I was so happy with everything at first...so Fitbit got 500$ of our hard earned pay and I don't know it's it sucks

Sent from my iPad
Best Answer

‎08-05-2016 20:48

In response to rdaquinoii

‎08-05-2016 20:48

I agree .dude at work has the blaze and it's sick he loves it be nice if they did the right thing and hook us up

Sent from my iPad
Best Answer

‎08-07-2016 10:14

In response to andyblatt

‎08-07-2016 10:14

I'm not sure

Sent from my iPad
Best Answer

‎08-07-2016 13:10

In response to Lance64

‎08-07-2016 13:10

I just want my trackers replaced willingly. I can't afford replacing them every time they break inside or outside of warranty. Own up to the defect.

Sent from my iPad
Best Answer
0 Votes

‎08-08-2016 06:16

In response to Lance64

‎08-08-2016 06:16

Comeon Fitbit help all of us out that are having this issue. It is a great
tracker, everything you would want to monitor. I guess I will have to take
a class on how to create a strap out of Duct Tape😉
Best Answer

‎08-08-2016 11:52

‎08-08-2016 11:52

So, given the number of users who have the broken Surge strap problem, it's obviously a manufacturing or design defect that needs resolution.  That being said, I am on my 3rd Surge with the previous 2 having the broken strap issue.  Both were promptly replaced without question and for that I am grateful.  I would still like to know what the long term plan is to remedy the defect since I am now out of the one year warranty period. Six more months to go before the band breaks again....

Best Answer
0 Votes

‎08-08-2016 12:03

In response to skmoejoe

‎08-08-2016 12:03

I have been through two Surge units. My son received a Charge for
Christmas 2015 and the band broke three weeks ago. Like I have said before
the monitoring is cool, more than you can expect. I just want a
replacement band for both units and all I get is a 25% discount on next
purchase through Fitbit.

Hell I even suggested I would pay the repair of the bands. All I got was
"crickets"
Best Answer

‎08-08-2016 23:08

In response to rdaquinoii

‎08-08-2016 23:08

Thanks for the advice! My strap broke as well. Well, actually I applied some basic superglue at the screws and the disruption has stopped (however it doesn't look good, but it's the inner side). Now I am e-mailing with the customer service, but as far as I know, the replacement straps wont last long either. Anyone in plastic industry wants to product durable straps for surge? I dont know much about the new models, but I just can not find a sport watch with such a great design (small) with monochrome LCD which makes the battery last for 4-5 days. We will see how log will the superglue last, but I am afraid this was my last Fitbit product.

Best Answer
0 Votes

‎08-09-2016 06:17

In response to andyblatt

‎08-09-2016 06:17

I would think that a Duct Tape wristband would work better Thoughts?
Best Answer
0 Votes

‎10-26-2016 08:49

In response to rdaquinoii

‎10-26-2016 08:49

Guys,

 

FitBit have no interest in apologising for the shoddy build quality, or even acknowledging this fact.

The good news is that replacing the band is very easy:


Buy here....

https://www.aliexpress.com/item/Silicone-Replacement-Watch-Wrist-Strap-Band-For-Fitbit-Surge-watch-b...

Follow this...
https://www.youtube.com/watch?v=rDdCFu3Ha_M

Job done.

 

J

Best Answer

‎10-26-2016 09:08

In response to jusmeig

‎10-26-2016 09:08

Bout friggen time thanks dude

Sent from my iPhone
Best Answer
0 Votes

‎10-26-2016 23:43

In response to jusmeig

‎10-26-2016 23:43

Thanks for the links! All we need now is a battery replacement and we are independent.

Best Answer
0 Votes

‎10-27-2016 02:33

In response to andyblatt

‎10-27-2016 02:33

This is nuts yeah after 4 broken straps now the battery is going. Isn't there some kind consumer protection we can contact to help us get resolution

Sent from my iPad
Best Answer
0 Votes

‎10-27-2016 02:50

In response to Lance64

‎10-27-2016 02:50

My battery is still okay (4-5 days without GPS use), but I was warned in this forum, that battery efficiency will drop after 2 years. 

Best Answer
0 Votes