ANSWERED
Hi Everyone
I am hoping I can get some guidance on a frustration I have with my surge when mountain biking and connected to Strava. I have done a couple of hard rides where the calorie count is capped even though heart rate is in peak zone so clearly not accurate. I am not sure if this is a strava link issue? If so I would like to know how to separate the two again.
This most recent occurance was more clear as I hit my daily calorie burn target on the ride only to see that 800 were subtracted from the total at the end of the ride. All very confusing. The only other possible issue could be that I had returned from an international trip a couple of days previously and I was not sure if time zone switch was playing a part too.
I have attached a couple of images to help visualize. The first is the calorie burn during the day which shows the flattening of the calories per hr and the second image is the heart rate track for the day and the exercise period which shows the variation there.
Any advice would be much appreciated.
Best regards
mike
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Mctavish808 welcome to the Forums! 🙂 I would like to know if you where using Strava and Fitbit to record your activity? If you where using both applications to record the same activity when you log them the information of one activity is overwritten by the other and this can mess up your stats.
Regarding your question to revoke access from Strava, you just need to go to your Dashboard settings and under applications revoke access to the app.
Let me know if this helps! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Mctavish808 welcome to the Forums! 🙂 I would like to know if you where using Strava and Fitbit to record your activity? If you where using both applications to record the same activity when you log them the information of one activity is overwritten by the other and this can mess up your stats.
Regarding your question to revoke access from Strava, you just need to go to your Dashboard settings and under applications revoke access to the app.
Let me know if this helps!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @Mctavish808 I'm glad to know your issue has been solved! Hope to see you around more often, if you haven't already visit our Discussions board. This is the best place to keep up on the latest news from the Fitbit team.
Happy stepping! 😉
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