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Calorie tracker issue

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‎01-10-2016 10:01

‎01-10-2016 10:01

Thank you for your help with this.
Because I get a rash from my Fitbit Surge, I don't wear it at night. This morning when I went to put my Surge on and check the Fitbit app, I see that the Fitbit/app think I've burned 7899 calories overnight and had a heart rate of 135. Since I slept all night and wasn't wearing the device, this seems unlikely. I don't really care if one day's data is messed up, but it has skewed all my graphs and charts on the app. Please help me delete these untrue calories burned so my Fitbit app data is meaningful once again.
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‎01-12-2016 13:49

‎01-12-2016 13:49

Welcome to the Fitbit Community @Elsakat, how you doing? Has been your tracker syncing frequently? I'd recommend restarting your Fitbit Surge and then follow the steps provided in the I can't sync my tracker article to see if this correct the mess up on your Dashboard.

 

Let me know the outcome! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-12-2016 14:36

‎01-12-2016 14:36

@Elsakat you can't erase the data but you can negate it. For the time you were sleeping, enter a manual activity, like driving. Of course you were not driving, but doing that will cause the app to ignore any steps recorded during that time period.

 

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