Can’t Swipe While in “Run”.

[senior_runner]

I can’t swipe once I reach “Run”. It

stays on “Free Run” and won’t swipe

to reach “Treadmill Run” or “Lap Run”.

      Also, if this can’t be fixed, are there

local repair facilities or would I need to

mail it back to you? 

[Julia_G]

Hi, @senior_runner, once you are on the Run screen you need to tap first and then should be able to swipe between free run, treadmill run, and lap run.

I would first try a restart.  Also, if it still doesn't seem to be swiping, I would ask a friend to try swiping and see if the swipe gesture works for someone else.  I think sometimes when my skin feels very dry the swipe gesture seems less responsive, so that would be worht a try.

If nothing works you will need to get in touch with Fitbit Customer Support on contact.fitbit.com, as there are no repair centres in the US or elsewhere.

[senior_runner]

Hi Julia_G,
I tried all the methods you suggested and nothing works,
I’ll contact customer support.
Thanks so much for your
response to my problem, it was
very nice of you.
Good luck in your next
marathon!

Sent from my iPhone