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Can't update

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‎10-15-2016 13:50

‎10-15-2016 13:50

Hello,,,,

Is there someone that has got this: Could Not Complete Your Fitbit Update?

 

I have now tried everything, looked for answers at this site, read on fitbit site, but still I can't update my Surge.

I have restarted the Surge, tryed to set it up more than once, but nothing works.

I use Windows 10, is there anyone that can help me, been trying for 7 hours now 😞

 

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‎10-15-2016 16:38

‎10-15-2016 16:38

I'm not sure what error or where it fails @Voitto, does it even start the update process them stop with an incomplete progress bar? 

You say it's a win10 computer, try connecting the Surge to its charger, connect the charger to the pc. It should update through this connection bypassing the BT. 

Snitching thing would be to try a phone. 

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