Cannot Sync Surge

[BloodOnWall]

My surge have problem sync with my Note 5.

It recently had this sync problem facing up.

It think the surge is going haywire, Bluetooth cannot be connected , surge cannot be turned off...

Any great advice FITBIT.

[SantiR · Accepted solution]

@BloodOnWall Welcome to the Fitbit Community! I was checking the list of supported devices and I wasn't able to find the Galaxy Note 5. Is that the device you are referring to? If that's the case; that will be the reason why is not connecting. Try to use a computer to sync it. Also, restart your Surge. You should be able to turn it off afterwards. 

Hope this helps. Let me know how it goes! 

[Patti52]

Good morning. I have a Surge Classic which starts to sync, then stops. I am getting the message that the tracker cannot be found. I have tried restating my Surge, moving the dongle to other USB ports. Nothing seems to work. Help!

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@BloodOnWall wrote:

My surge have problem sync with my Note 5.

It recently had this sync problem facing up.

It think the surge is going haywire, Bluetooth cannot be connected , surge cannot be turned off...

Any great advice FITBIT.

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[echindna]

Managed to get my surge linked to my phone but even with the dongle I am unable to sync with my ASUS. I've swiched ports with the dongle but if im not hard wired I have nothing.