Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Welcome to the forums!
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1
Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @Uofl! How you doing my friend? Welcome! Thanks for the tips @WendyB, your help is very appreciated! 
@Uofl I've checked with our Team your case, I'm glad to know that they already took ownership of the issue.
I invite you to mark this post as the solution if @WendyB's advise was the correct one for you. Marking posts as solutions is a great way of thanking another community member, while also highlighting their solution; so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions
If this didn't resolve your inquiry, I’ll be more than glad to lend you a hand with that!
Please keep me posted! 
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