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Cannot track exercise

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‎05-08-2017 21:55 - edited ‎05-08-2017 21:55

‎05-08-2017 21:55 - edited ‎05-08-2017 21:55

I got my surge replaced because the band was coming apart. I got the replacement connected to my account and it is tracking sleep, steps, floors fine. I went to the gym and tried to track my exercise and it said "Not Connected". Also, when I hit the buttons to restart, it either goes to the exercise screen or nothing happens. Is this replacement unit defective or did I miss something when configuring it?

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3 REPLIES 3

‎05-09-2017 11:35

‎05-09-2017 11:35

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Let us know!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎05-09-2017 12:50

In response to WendyB

‎05-09-2017 12:50

I have the surge and when I press the buttons for a restart, it either goes to the exercise screen or just sits there. I've sat for 30 seconds holding the buttons and nothing happens.

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‎05-10-2017 11:15

In response to WendyB

‎05-10-2017 11:15

Turns out it is another defective unit. Getting another replacement.

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