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Cant sync or access anything on my fitbit except run

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‎06-08-2016 11:17

‎06-08-2016 11:17

My fitbit surge has suddenly stopped syncing with the app on my mobile. Also, while i can still set run on my fitbit and swipe between screens i cannot do anything else. I have tried turning it off then on. Also the battery life seems tohave reduced significantly recently.
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‎06-08-2016 12:37

‎06-08-2016 12:37

Try a restart. Sometimes doing it a few times helps.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

 

I dont know how old it is but it sounds like its on it last leg

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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2 REPLIES 2

‎06-08-2016 12:37

‎06-08-2016 12:37

Try a restart. Sometimes doing it a few times helps.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

 

I dont know how old it is but it sounds like its on it last leg

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎06-08-2016 12:48

‎06-08-2016 12:48

Thanks for the response. Its only 6 months old but id be lost without it now! Ha.
Very kind regards
Claire
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