help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge Band breaking

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-20-2017 09:11

‎08-20-2017 09:11

While I have loved the Fitbit watch, I am very disappointed.  I bought our first Surge for my husband.  Just beyond a year, his band completely broke.  Not under warranty, he bought another Fitbit but not a Surge.  I bought a Fitbit for myself in the intervening time. I am on my second replacement that I have had since April and once again, the band is separating from the watch.  Obviously the band on the most expensive Fitbit is defective.  I know my warranty is over, but I seriously doubt that I would replace my Fitbit with another Fitbit.  Why does Fitbit continue to offer such an inferior product

 

 

Best Answer
2 REPLIES 2

‎08-20-2017 10:01

‎08-20-2017 10:01

@Gmz Hi Gmz. If the band is the only problem Amazon has aftermarket replacements and YouTube has "how to" videos. I would watch the video first to see if it's something you or a friend are willing to undertake (if you are so inclined). Just a thought to keep an otherwise fully functioning watch useful.

Fixed wing aircraft (F-4J, F-4S), Fighter Squadrons: VF-171, VF-31, VF-103.
Best Answer

‎08-21-2017 13:28

In response to VF31AE3

‎08-21-2017 13:28

Thank you,  I will look into your suggestion

 

GMZ

Best Answer