Charging Fitbit Surge battery

[gartmaly]

I just bought a Fitbit surge off of a buy sell trade and the lady said it was new. I'm having trouble getting it to stay charged. am I not leaving it on the charger long enough? how do I stop my battery from draining. it doesn't even last a whole day 

[Odyssey13]

Welcome to the forums @gartmaly

You need to take care it's not been on the charger too long. Did the lady ever use it? Guess it's not where you can return it if you're unable to get it to act properly.

The Surge user manual and related help articles can be found here - click

[gartmaly]

she said she never has but I'm not sure I believe it if it won't hold a charge. 

[Rich_Laue]

When you first got the Surge @gartmaly, did it have a message of http://www.fitbit.com/setup? If it did not then it had been setup before.

As for charging once the Surge says it is charged leaving it on for a longer time will not help.

[gartmaly]

no it didn't and ok thank you

[tdh615]

Hey! Are you charging in the wall or through your PC? You need to make sure to use the charging cord provided and charge through your computer, not a wall unit,  after letting the battery FULLY deplete. Hope this is not redundant information! 

[gartmaly]

I'm using a wall. I don't have a computer

[Rich_Laue]

@gartmaly, since it did not have the setup message, we know that the tracker had been turned on setup, and maybe charged. 

When plugging the Surge in to Charge you will feel a vibration and should see the battery icon with the charge status in the top left. There will also be a plus sign to the right of the bsttery sugnifying that it is charging. 

One thing you dhould try is using a little isopropyl alcohol to clean the contacts. 

[tdh615]

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

If it doesn't help Contact Support
http://help.fitbit.com/?cu=1

[gartmaly]

ok thank you