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Charging

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‎03-13-2018 12:43

‎03-13-2018 12:43

My surge won’t hold charge any suggestions it’s 2 days old so brand new 

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‎03-13-2018 20:09

‎03-13-2018 20:09

Do these steps before contacting support as they will ask you to do the same. Let them know what you have done so far to help resolve it

 

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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