10-17-2017 01:59
10-17-2017 01:59
Hello, My partner was sent a replacement Surge a few months ago as the battery keep failing. Now a few months in the strap is showing large bubbles in the strap (not by the edge) and also on the other side the edge near the face is lifting - note the first watch didnt do this. I understand that there is no replacement strap but what am I to do now. Last time I found a live chat and sorted it, but now i can only find a twitter conversation which seems to not be live and am not getting a response.. any ideas?
10-17-2017 07:14
10-17-2017 07:14
@AB85 If it's still under warranty contact Customer Support. If it's not under warranty then Amazon and E-bay sell aftermarket replacements. YouTube has "How to" video's to help with the process.
03-13-2018 16:50
03-13-2018 16:50
So now for the 3rd time im in need of a replacement for my partners Surge.. another bubbling strap
Why can they offer an upgrade!? Im happy to contribute, Im just sick and tired of having this same problem.
03-13-2018 19:13
03-13-2018 19:13
I’ve had this issue. Now the strap has given way - almost a year since I received a replacement for a surge that wouldn’t sync. Impossible to get repaired at watchmaker because of design. Poor durability. Now offered 25% discount on new product. Not good enough really.