help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Bubbling Surge strap

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-17-2017 01:59

‎10-17-2017 01:59

Hello, My partner was sent a replacement Surge a few months ago as the battery keep failing. Now a few months in the strap is showing large bubbles in the strap (not by the edge) and also on the other side the edge near the face is lifting - note the first watch didnt do this.  I understand that there is no replacement strap but what am I to do now. Last time I found a live chat and sorted it, but now i can only find a twitter conversation which seems to not be live and am not getting a response.. any ideas? IMG_20171011_072949.jpgIMG_20171013_075802.jpgIMG_20171015_181740.jpg

Best Answer
0 Votes
3 REPLIES 3

‎10-17-2017 07:14

‎10-17-2017 07:14

@AB85 If it's still under warranty contact Customer Support. If it's not under warranty then Amazon and E-bay sell aftermarket replacements. YouTube has "How to" video's to help with the process.

Fixed wing aircraft (F-4J, F-4S), Fighter Squadrons: VF-171, VF-31, VF-103.
Best Answer
0 Votes

‎03-13-2018 16:50

‎03-13-2018 16:50

So now for the 3rd time im in need of a replacement for my partners Surge.. another bubbling strap

Why can they offer an upgrade!? Im happy to contribute, Im just sick and tired of having this same problem. 

Best Answer
0 Votes

‎03-13-2018 19:13

In response to AB85

‎03-13-2018 19:13

I’ve had this issue. Now the strap has given way - almost a year since I received a replacement for a surge that wouldn’t sync. Impossible to get repaired at watchmaker because of design. Poor durability. Now offered 25% discount on new product. Not good enough really. 

Best Answer
0 Votes