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Clock

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‎01-22-2016 18:16

‎01-22-2016 18:16

Clock is displaying wrong time zone time even tho it is set to New York
How do I change this? Ive sinqued it many times thinking that would help but NO
Best Answer
7 REPLIES 7

‎01-22-2016 20:08

‎01-22-2016 20:08

I'm having the same issue with my clock not re-setting to the correct time zone. I have synced and even told my iPhone to forget the device and then re-connected. I double-checked the time zone from my computer as well. This has been going on all week. Everything syncs, except the clock. 

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0 Votes

‎01-23-2016 13:10

‎01-23-2016 13:10

Surge does not update when you change time zones even when you sync with updated device. What can be done???
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0 Votes

‎01-23-2016 20:24

In response to kenbillings

‎01-23-2016 20:24

Changing the timezone then syncing should update the time on the Surge. If it doesnt then what has been working is to set your Surge up as a replacement device.

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0 Votes

‎01-24-2016 04:51

In response to Rich_Laue

‎01-24-2016 04:51

Oh wow, I removed it from the list, reentered and synced and the time is correct now😊!

Sent from my iPhone
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‎04-01-2016 17:11 - edited ‎04-07-2016 12:17

In response to Signingkoala

‎04-01-2016 17:11 - edited ‎04-07-2016 12:17

Hello there @Signingkoala, @RJ820DE and @kenbillings! I'm glad to know that @Rich_Laue's advice help you to resolve your timezone issue. In order to avoid this in the future, you can do the following: 

 

1. Double tap the home button on your iOS device. Your open apps will show on your device's screen.
2. Close the Fitbit app by swiping the app image in an upward motion.
3. Open the Settings app from your iPhone home screen.
4. Tap "General."
5. Tap "Date & Time."
6. Ensure that "Set Automatically" is ON.
7. Reopen the Fitbit app. The issue should now be resolved.

 

Good luck! 

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

Did this help you? Help others by marking it as a solution! 🙂
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‎05-10-2016 17:39

In response to VivisFitbit

‎05-10-2016 17:39

I have an android that just updated today.  The time is now 2 hours ahead of my time MDT. I have done all of the resets and all the time zones are correct.  Surge will still not sync to the correct time. 

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0 Votes

‎05-11-2016 03:21 - edited ‎05-11-2016 03:22

In response to Walberts

‎05-11-2016 03:21 - edited ‎05-11-2016 03:22

@Walberts have you followed @VivisFitbit's advice above? 

Two thoughts i have forest usually fixes this type of problem,  the second someone does but is easier. 

  1. Go to the device settings and add your current tracker as to your account as a replacement device.
  2. Log out of the Fitbit app,  on android go to the phones application songs and clear data

The first should definately work, the second might be faster to try. 

Please also recheck the timezone settings on the app again, 

Best Answer