Compatibility with Xiaomi Redmi Note 3

[pruthvijee]

when can we expect support for this redmi note 3 mobile?

[Rich_Laue]

This is a fairly new phone, meaning Fitbit needs to test it with every function and every tracker, it will take some time. Maybe even some software will need troubleshooting.

But that doesn't mean it won't work now, what has your experience been when you tried?

[pruthvijee]

the problem is i cant able to connect to fitbit tracker it shows it found
the surge and after it asks for code i can see the code on my watch i have
put that on mobile to verify after continous connecting conecting thing it
shows nothing i had to try again
1.tried reinstalling the app

[Rich_Laue]

Have you tried a restart of the Surge, and shut the phone down, and back on?

Is this a brand new Surge that is being setup for the first time?

[pruthvijee]

restarted fitbit and shutdown phone twice and back on ;this isnt first time
setup ;my previous phone was lost i need to setup to new phone and even
fitbit windows 10 app have issues when i try to login it says no connection
but i can create new account from there and all ;this is terrible service
and kindly please check from ur side the same

[Mahi9]

Did this ever get resolved I see issue of connection with mi note 3 and blaze 😞

[Mahi9]

Tracker software does not update too

[pruthvijee]

actually somehow it got resolved after few weeks i guess they now support
redmi note 3

[XavierA]

---

@pruthvijee wrote:
actually somehow it got resolved after few weeks i guess they now support
redmi note 3

---

Hello,

Is it still syncing fine since your last post?

Thanks and regards

[Mahi9]

I agree, this is resolved like a month or two back...working without issues
for most part now!!

[XavierA]

Thanks for the fast reply 🙂

Which fitbit are you using ? 

[Mahi9]

Hi - I am using Fitbit Blaze with software version number 17.8.301.8

[MariamV]

@Mahi9 @XavierA thanks for joining us in this thread. Just like @Mahi9 this has already been resolved. I'm happy to see users helping each other! That's what the community is all about; sharing knowledge and helping one another. Keep it up guys!

If you have any other inquiry, let me know. I'll be around! 

[Sourav0014]

Hi I'm using a Fitbit Alta and Redmi Note 3 and still facing the problem of Sync via phone, any ideas how it could be resolved. 

[MariamV]

Welcome to our new friend @Sourav0014! Have you restarted your Alta and mobile device? Please attempt a restart by doing the following:

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clasp the other end of the cable to the port on the back of your Alta. Alta will begin charging.
   Press the button on your charging cable three times within eight seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. 
3. Eight seconds after the first button press, you'll see the Fitbit logo on the screen. This means Alta is restarting.
4. After you see the logo you can unplug your tracker from the charging cable.

Restart your mobile device as well and let me know how it goes! 

Hey just as a friendly reminder, please make sure you are posting your Alta inquiries in the Alta board.  This is definitely going to help you get more relevant info and it also help us to keep the community organized for everyone. Thanks for your help on this!