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Couldn't pair with Surge?

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‎05-04-2016 03:34

‎05-04-2016 03:34

I have had my Surge since last Christmas.  I have had NO issues with it.  I love everything about it!  A few days ago I did a system update to my phone, (i have a Droid Turbo 2) now I can not pair to Bluetooth Classic?  Everytime I try it tells me "Couldn't pair to Surge (Classic) because of an incorrect PIN or passkey."  Any ideas on how to fix this?  I keep my phone on vibrate most of the time because of work and now I am missing calls and text message.  It is very fustrating!  My software is 6.0 Marshmellow.  SOMEONE PLEASE HELP!!   

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‎05-05-2016 07:35

‎05-05-2016 07:35

It's great to see you around @karatemom. If you're receiving an "Incorrect Pin or Password" error, chances are you're trying to set up your tracker using Bluetooth settings instead of the Fitbit app. For instructions on setting up your tracker using the Fitbit app check This Article.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

Best Answer
1 REPLY 1

‎05-05-2016 07:35

‎05-05-2016 07:35

It's great to see you around @karatemom. If you're receiving an "Incorrect Pin or Password" error, chances are you're trying to set up your tracker using Bluetooth settings instead of the Fitbit app. For instructions on setting up your tracker using the Fitbit app check This Article.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer