Cracked screen

[Steve1956]

I was working in the yard today and at some point my Surge screen cracked. Have no idea when or why. I was told the tracker is out of warranty so the best they could do was offer 25% off a new one. I have had Fitbits almost as long as they've been around and have now got my wife hooked, so very disappointed in this response, particularly since I have read here they aren't supposed to do that. Guess it's time to try a competitor. Truly disappointing response!

[SunsetRunner]

Hi @Steve1956

Moved this thread from the Surge to the Share Your Story section as it gets more attention here. Fitbit staff have to follow the companies rules regarding if it's out of warranty.. and is out the hands of the most awesome community.

[mog433]

I see that you met the same fate that I did, this was the second time the screen cracked on my surge(s)  First one was replaced under warranty and they the band came apart, so another new suge under warranty, but then the screen cracked on my third surge but this time it is not under warranty, so now just an offer of 25% off another fitbit.  There is obviously a problem with the screen on the surge with all the posts that are being posted, and all that is being offered is a 25% off discount on another product that could have the same type of issue.  This is very disappointing, a $250 device that breaks 3 times in 18 months.  

Way to much money for a throw away product.

[FerdinandFitbit]

Hi there guys @mog433 @Steve1956, good to have you in the Community!

I'm very sorry to hear about your cracked screens 😕

As my friend @SunsetRunner says, there's not much we can do from our end in the Fitbit Community. Also, our folks in the Support Dept need to stick to our warranty policies and as long as you're under warranty, your tracker can be replaced for whatever damage that is not caused  by the user. I'm afraid that after the warranty is over, the most they can offer will be a 25% discount on any other Fitbit tracker.