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Cracking Surge Band

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‎06-03-2016 19:59

‎06-03-2016 19:59

My grandparents bought me a new fitbit for Christmas and I realized earlier this week that the band was cracking at the screws on the side with the clip. Does anyone know how I can get this fixed?

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‎06-03-2016 20:21

‎06-03-2016 20:21

So if you just for it this past Christmas it should still be under warranty. Contact Fitbit customer service via live chat or telephone and they should send out a replacement. This happened to me on Sunday night, on Monday I live chatted with a representative and today I got my replacement
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‎06-03-2016 22:26

‎06-03-2016 22:26

Welcome to the forums @Cobster02

 

contact customer support at this link - click

 

There is a phone number for the USA, an online chat option and web based email for those out of the area.

 

Keep us informed.

Stepping in the U.S.A. since September 2013. Android 14

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