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Customer service feedback

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‎05-04-2017 21:48 - last edited on ‎05-13-2017 10:11 by Moderator Alum

‎05-04-2017 21:48 - last edited on ‎05-13-2017 10:11 by Moderator Alum

Just want to say had problem with surge . Fitbit responses were quick and very understanding to my situation. They are the best company i have dealt with in receiving a good results. Great customer service. 😀😀😀 Thank u.

 

 

Moderator's edit: Edited title for clarity. 

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‎05-04-2017 23:26

‎05-04-2017 23:26

I have the opposite experience. Been waiting since 12th January for a replacement due to a watch with a broken button, condensation, non-working touch screen and a broken band, and this is my 2nd replacement. 3 missed dates for the replacement and fully expecting them to miss the 4th.

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‎05-13-2017 10:16

In response to dibby

‎05-13-2017 10:16

Hello there, @Disapoint6! Welcome to the family! I'm glad to hear about your awesome experience with our Customer Support team.

 

Hey, @dibby! It is nice to see you. It's unfortunate to hear about your situation. Why have you missed so  many times the dates for your replacement? 

 

I suggest you to contact them via chat or phone with your case # and information, and arrange this to have it delivered as soon as possible. 

 

Keep me updated please! Man Wink

Solange | Community Moderator, Fitbit
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