Dailiy distance was incorrectly recorded

[LisaRe]

This is the 2nd time.

1st time is Aug 28, during the night, I was helping at a food event and did light activites, and my surge recorded 28 miles of distance - not "activity" inferred.

2nd time is yesterday, between 1:30pm~3:30pm, I was drivng for 1 hour 15 minutes, talk to my frined over cellphone for 15 minutes, than had lunch. My surge recorded 40 miles of distance! Again, no inferred activity.

I chatted with presentative online. Totally waste of time. I have attached the chat transcript here - just to let everybody here to have some fun!

BTW, recetnly, the floors recorded sometimes went wrong as well - I had a few days with over 50+ floors when I hardly had any activity.

[SteveH]

Unfortunately the terms of the warranty (see link below) don't allow for a refund, only for a replacement.

www.fitbit.com/returns

Unless you live in the EU the warranty only runs for 12 months so you may want to contact customer support about your latest issues sooner rather than later.

[LisaRe]

Hi Steve

I am aware of the warranty as it was explained to me when I had my fist replacement. It's a bit naughty of fitbit though as I have read many a post on here about faulty bands. Must be costing them a fortune.

I really wish this infomation was available when my husband bought it, I may have asked for a different watch. Expensive lesson learnt. 

Thanks for the reply!

[RobertoME]

Hi there @LisaRe, let me start by giving you a warm welcome to our Community.

As @SteveH mentioned before, refunds not apply after 45 days you made the purchased of your tracker. I think Warranty policies can narrow many possibilities sometimes. however I also believe that the devices functionality relies on many other factors that can't be foreseen, so parting from that principle I understand as well why warranty policies are needed. 

I would suggest to contact back our Support Team for additional help. I'm sure they will find other alternative to help you.

Thank you for your comments. Hope to see you again.