Damaged strap

[Kurt1989]

Fitbit sent me a replacement roughly 2 months back, if that. But already the strap is badly damaged at the back. It's beginning to tear off and I don't want it to. Can I replace it or repair it? I'm devastated. Been buying Fitbit the last 4 years. Have/ had almost every model but been disappointed by the surge. Although it won't put me off still wanting a blaze

Only maybe 2 months old and badly torn

 Moderator's edit: format

[SteveH]

It depends on when you got your first Surge. The replacement will be covered by warranty for the remainder of the original term (2 years in the EU, 1 year elsewhere). So, if you are still covered then you can get back to customer support and discuss a second replacement.

[Rich_Laue]

As for tye question ,  can you repair it.  Maybe, how creative are you, there are video instructions from people who have repaired theirs.

[Kurt1989]

No I so t that skilled.  Thank you for your help though. 

[Kurt1989]

Thank you Steve matey 

[SolangeE]

Hey, @Kurt1989!  I'm sorry to hear about your situation. In this case as our friend, @SteveH suggested the best way to check your available options would be to contact our Support team. 

There are many creative ways to repair it too, as @Rich_Laue said. 

Let us know how the outcome!