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Data doesn't reset at midnight

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‎01-12-2016 09:18

‎01-12-2016 09:18

Hi All,

 

I just got my FitBit Surge last night and it's great but there seems like there is a lot to learn about it.  My friend has an older FitBit (the clamp one) and her data for the day always resets at midnight.  I turned the Surge off when I was done with it last night, and to my surprise when I turned it on this morning the data had not reset.  I synced it (I'm using the Android app on the Samsung Galaxy S5) and most of the data reset but not the calories burned.  I looked through the forums and looked for an answer to my question and didn't exactly find one (maybe I missed it).  Does the Surge need to stay on overnight for the data to reset?  I hope not, because I would like to turn it off when I'm not using it to save battery.

 

Thanks

 

John

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2 REPLIES 2

‎01-12-2016 09:23

‎01-12-2016 09:23

No, I turn mine off overnight these days and I've never had a problem with a reset not occurring.

 

Calories obviously start being burnt at midnight each day so you'll never see a 0 calorie count when you turn it on in the morning but everything else should be zeroed at switch on under these circumstances.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎01-13-2016 11:34

‎01-13-2016 11:34

Welcome to the Fitbit Community @johnhmcmanus! It's great to have you here!

 

I recommend you checking your personal info and verify that you are using the correct Timezone because if is not correct it won't reset your calories at midnight, I also recommend you restarting your Surge and I would like to share this article so you can understand better how Fitbit measures your calories burned. 

 

Hope it helps, keep me posted :). 

 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer