Deceptive!

[BlueEyedinCA]

The box, ads, etc. all show the clock face showing distance, heart rate, and time... It only happens when you choose an exercise.. Still have to swip for the steps and distance like my charge hr. Why can't I view this on the watch face without swipping

[BlueEyedinCA]

Like steps and distance

[BlueEyedinCA]

and.. WTF. Now my Charge HR won't connect.. It just starts the stopwatch when I hold the button in for 3 seconds.. This is why we replaced one of the HRs with the serge they would not sync.. Now both are useless.. Don't tell me to reset, delete the app etc.. We have don't the 10000000000 times..

[Julia_G]

Hi, @BlueEyedinCA , it is expected behaviour for the stopwatch to start when you hold the button for 3 seconds!  That is what it is meant to do.  The button does NOT initiate a sync/ connection ...  you need to do that via your app or computer (on the app it is dashboard --> choose your device --> scroll down to sync now.  That should initiate a connection.On the computer it is on the opening screen of the Connect software.

[VivisFitbit]

Welcome @BlueEyedinCA!  That's right @Julia_G, the only way to sync if from your Fitbit app. If you're having issues with that, I recommend making sure your tracker is properly set up. Here are the setup steps, you know just in case. 

iOS:

1. From the Fitbit app dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Keep me posted!