Surge charging cord

[Dtro]

I love my Surge but the charging cord is awful. It simply does not stay in the port in the watch. Perhaps because it's too short and the weight of it pulls it out. Perhaps because it is not a tight fit. What to do??

[J-flex]

I set my Surge on something so that there is no pull on the cord.

[SunsetRunner]

http://www.amazon.com/AmazonBasics-Extension-Cable--Male--Female/dp/B00NH134L6/

[Rich_Laue]

With the Surge cord being about 1 meter long or 3 feet, I'm wondering how this can be to short?

Yes, as J-Flex says, I too find that sometimes the cable gets pulled out,  and after plugging it in and laying both the tracker and the cable securely down, I take s quick peak to see if it is still charging. I will also listen and feel for the clicks that tell me the cord is secure. 

[kridlen]

I agreeI I have the same problem

[VivisFitbit]

Hello there guys! Your charging cable should hold your Surge properly, if the issue persists, I recommend contacting Support. I'm pretty sure they'll give the hand you need. 

Keep me posted!