Service Request no. #22955549
This is regarding the refund request for my fitbit. Firstly I waited over a month and later I was told that there are shipping problems to Malaysia!! And then I was told to request for a refund of my purchase amount in beginning of Feb. That was almost 20 days back. And all the exchanges have been happening over emails for the past two months (Fitbit should consider setting up customer helplines dedicated to regions outside US, else just stop selling your products outside US!!!!). It has been nearly 3 "business" weeks I suppose now since I filed for a refund, but could you please help me to understand why the refund is taking equally longer?? Does issuing a refund card take this long? - there are no "shipping/warehousing bottlenecks" involved now!!! I mean seriously, this is bloody annoying! The customer care at fitbit works at a snail's pace. I mean first the pain for not being able to receive my replacement tracker due to "shipping issues" after waiting for almost one and half months and now the refund takes almost the same time as the former?? Seriously... ?
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