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Discrepancy between steps and mileage.

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‎02-22-2016 19:42

‎02-22-2016 19:42

Step display accurate, mileage display not. I did 11k steps it says 25 miles...what am I, Paul Bunyan? Those are some HUGE steps! 

It was fine til today. I reset it and updated it (didn't need any updates), still says 25 miles in 11k steps. Have been having issue with it shooting up to 168 around the 5 mile mark when I walk too for HR, though I know my HR is no where near that high. Maybe 130 at peak, usually 111 to 116. 

What gives? I've only had it 5 months.

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‎02-22-2016 19:55

‎02-22-2016 19:55

@Sinsual wrote:

Step display accurate, mileage display not. I did 11k steps it says 25 miles...what am I, Paul Bunyan? Those are some HUGE steps! 

It was fine til today. I reset it and updated it (didn't need any updates), still says 25 miles in 11k steps. Have been having issue with it shooting up to 168 around the 5 mile mark when I walk too for HR, though I know my HR is no where near that high. Maybe 130 at peak, usually 111 to 116. 

What gives? I've only had it 5 months.

You might want to look into calibrating your stride length to get more accurate readings.

 

Check out this article - https://help.fitbit.com/articles/en_US/Help_article/How-do-I-measure-and-adjust-my-stride-length 

Collin | Los Angeles, California

One, Charge HR, Aria - Android 5 (Moto X), Mac

Take a look at the Fitbit help site for further assistance and information. Help others while waiting for help!


Best Answer

‎04-11-2016 11:05

In response to Collin1000

‎04-11-2016 11:05

Welcome to the Community @Sinsual! I'd like to follow up on this with you. Can you let me know if @Collin1000's advice helped you to resolve the issue with your distance. Regarding your issue with your heart rate, a restart is a good beginning. I recommend making sure you're wearing your Surge leaving 2 - 3 fingers between your tracker and your wristbone. This will improve the accuracy of your buddy. 

 

Keep me posted! 

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

Did this help you? Help others by marking it as a solution! 🙂
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‎04-11-2016 11:06

In response to Collin1000

‎04-11-2016 11:06

Welcome to the Community @Sinsual! I'd like to follow up on this with you. Can you let me know if @Collin1000's advice helped you to resolve the issue with your distance. Regarding your issue with your heart rate, a restart is a good beginning. I recommend making sure you're wearing your Surge leaving 2 - 3 fingers between your tracker and your wristbone. This will improve the accuracy of your buddy. 

 

Keep me posted! 

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

Did this help you? Help others by marking it as a solution! 🙂
Best Answer
0 Votes