Display not working to finish the initial setup

[Stone77]

Just received a fitbit surge replacement today in the mail, however I cant get the display to work or it to do anything really. The fitbit app seams to recognize it, but cannot move past the 4 digit code because there is no display and no green lights working on the back of the watch. Any suggestions?

Moderator edit: Clarified subject.

[WendyB]

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

[YojanaFitbit]

Thanks for joining us @Stone77! Congratulations on your new Surge. After the restart that @WendyB advised you to try. Try the setup again, hopefully you won't have more issues. If you need to contact support, ask for your return options as well, depending on the situation, going back to return it, it's the best option when the tracker is not responding! 

I’ll see you around the Community! 

[Stone77]

Problem has been addressed as the Fitbit is defective and will be sent back. Not good when the replacement Fitbit is also defective.

Sent from the mind of iPhone 6+

[YojanaFitbit]

Great to see you again @Stone77! Thank you for the heads up, you're right that's not good. Good thing is that you're in the process of getting back on track. 

If you have any further questions, please let me know. I'll be around!