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Display screen is blank

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‎04-26-2016 22:37 - last edited on ‎08-17-2025 18:41 by Fitbit Moderator

‎04-26-2016 22:37 - last edited on ‎08-17-2025 18:41 by Fitbit Moderator

My watch vibrated and then the display disappeared. The green sensor lights are working and the battery is charged. I have tried to restart three times. Please advise. Thank you!

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‎04-27-2016 04:18 - edited ‎04-27-2016 04:19

‎04-27-2016 04:18 - edited ‎04-27-2016 04:19

Welcome to the Community @YogiRunner. Thanks for troubleshooting this issue by yourself. I recommend Restarting your Surge a couple of times and if this doesn't work, feel free to contact our Support Team. For a faster response you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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