help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Display

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-04-2016 08:09

‎12-04-2016 08:09

My Fitbit surge is not displaying the correct amount of steps, calories burned, and miles but when I sync it to the app on my phone it shows the correct numbers on my app. I tried restarting it but it did not work. Any suggestions?

Best Answer
0 Votes
2 REPLIES 2

‎12-05-2016 23:05

‎12-05-2016 23:05

If restarting did not hep then I would Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎12-06-2016 07:43 - edited ‎12-08-2016 08:06

In response to WendyB

‎12-06-2016 07:43 - edited ‎12-08-2016 08:06

Hope you’re having a great day @Kathenry17 and welcome to the Forums! If you already tried the restart and your tracker is currently syncing but is still not showing the correct information. Are you logging any activity? When it started happening? Have you done anything different?

 

As @WendyB mentioned, it's best to contact Customer Support . I'm sure they will be glad to assist you with this! Heart

 

Give it a shot and let me know if that works! Smiley Wink

 

PS. Great participation @WendyB, you're always in the right place at the right time! Woman Very Happy

 

Moderator edit: Clarified subject.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer