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Disrupted view after mountainbike ride

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‎04-14-2017 00:28 - last edited on ‎04-14-2017 09:26 by Moderator Alum

‎04-14-2017 00:28 - last edited on ‎04-14-2017 09:26 by Moderator Alum

The view of my Fitbit Surge is disrupted after a mountainbike ride. A reset did not solve the problem. Can anyone help me?

 

Moderator edit: Clarified subject.

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2 REPLIES 2

‎04-14-2017 06:18

‎04-14-2017 06:18

Welcome to the forums!

 

Do the restart at least 3 times.

If that doesn't help
Contact Support and attach a picture of the watch
http://help.fitbit.com/?cu=1

 

Look around the forums and join in on some of the discussions! Lot's going on!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎04-14-2017 09:23

‎04-14-2017 09:23

Hi @SunsetRunner! It's nice to see you here in the Forums, welcome! Woman Very Happy

 

Wow, that doesn't sound good! But @WendyB, is right, have you tried the restart more than once already? Is it still syncing? When you said that it is disrupted, what do you mean? It keeps showing a logo a blank screen or anything else?

 

I'm very interested in helping you out with this! I'll be around. Cat Happy

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