help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exercise shortcuts not showing up

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-03-2017 11:14

‎01-03-2017 11:14

I have put in my exercise shortcuts, and synced my Surge, but every time I try to access them, it is saying "no shortcuts". 

 

Help!  Thanks!

Best Answer
2 REPLIES 2

‎01-03-2017 13:10

‎01-03-2017 13:10

I

 

contacted Fitbit Support and they gave me the following solution which worked:

 

 - Rearrange your exercise app through the dashboard and sync again.

 - Turn off all the shortcuts through the online dashboard
 - Sync your Surge
 - Re-select the preferred shortcuts
 - Sync again
Best Answer

‎01-04-2017 08:50

‎01-04-2017 08:50

I'm happy to see you here @smitsakos, welcome to the Forums! Thanks for the help @Abeaud. You can try those steps and also restart your Surge. Smiley Wink

 

In case that those tips don't help, feel free to contact Customer Support, they will be happy to help!

 

Have a great day! Smiley Very Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes