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Exporting TCX file problem

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‎10-02-2017 10:56

‎10-02-2017 10:56

Is Fitbit having export issues?  I have been trying to export my TCX file since the weekend and I still can't export. The message says that Fitbit is looking into the issue but it has now been days?

 

Best Answer
29 REPLIES 29

‎10-02-2017 16:45

‎10-02-2017 16:45

I am also having the same problem.  Is there a timeframe for fixing this?

Best Answer

‎10-06-2017 02:50

‎10-06-2017 02:50

Same problem!

Best Answer

‎10-21-2017 00:02

‎10-21-2017 00:02

Same problem, "The activity TCX file could not be downloaded. We are looking into the issue." 

No Fitbit response in this post either.

 
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‎10-21-2017 00:07

‎10-21-2017 00:07

It’s just not acceptable. Why is Fitbit ignoring this issue! 

Best Answer

‎10-21-2017 00:33

In response to MamaAjay

‎10-21-2017 00:33

working for me, the latest 2-hours walking activity and an older 7-hours walking activity

 

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‎10-21-2017 02:33

‎10-21-2017 02:33

Not for me. Just tried it this minute still getting the same message.

Best Answer

‎10-21-2017 06:00

In response to MamaAjay

‎10-21-2017 06:00

I still have the problem and if Fitbit cannot or will not fix this I will find a watch manufacturer who will.  This has been an issue for far too long.  Very irritating. 😞

Best Answer

‎10-21-2017 08:13

‎10-21-2017 08:13

Anyone on Twitter ? Maybe someone can post something on twitter and perhaps they’ll fix it!

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‎10-31-2017 10:52

In response to markwebster

‎10-31-2017 10:52

It says "solved" but what is the solution? It's still not working for me!

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‎11-01-2017 02:27

‎11-01-2017 02:27

still not working, they are still 'looking into it',

Best Answer

‎11-08-2017 13:45

In response to markwebster

‎11-08-2017 13:45

Managed to download using chrome browser.

 

Best Answer

‎11-09-2017 05:29

In response to Elsh68

‎11-09-2017 05:29

Thanks, downloading Chrome fixed the TCX export for me!

Best Answer

‎11-09-2017 06:02

‎11-09-2017 06:02

Exporting using Chrome has worked for me too, thanks! Man Very Happy

Still doesn't work with Windows 10.

Best Answer

‎02-04-2018 14:57

In response to MDGeo

‎02-04-2018 14:57

I only got the Ionic 2 days ago.  Tried to export a TCX for the first time today to get this problem, can't believe it hasn't been properly fixed yet.  It fails as above on Windows 10 latest version with all the updates, both with IE and Edge.  Thanks to your posts above I tried Firefox and it downloaded fine.

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‎04-26-2018 20:35

‎04-26-2018 20:35

“I’m having the same problem” - SOLVED!

 

Unbelievable, used to love Fitbit but it’s really going downhill. Non existent customer service, major buyers regret here 😞

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‎05-26-2018 10:04

In response to markwebster

‎05-26-2018 10:04

Same problem

Best Answer

‎07-15-2018 13:24

In response to OSteve

‎07-15-2018 13:24

Joy of Joys, just tried a TCX export of todays run with the latest general release of Windows 10 and Edge and IT WORKED first time.  The actual TCX itself does not appear to be corrupt either.  Maybe they have fixed it, it would be nice if they notified us as well so we don't waste time doing workarounds..

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‎07-22-2018 10:03

‎07-22-2018 10:03

I see a message saying that the TCX export file issue has a solution but when I click on the link it doesn't take me to the solution and I am having the very problem

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‎07-22-2018 10:15

In response to MB2812

‎07-22-2018 10:15

As stated in several posts above, just change to Google Chrome browser and export then works fine.

Best Answer