Exporting TCX file problem

[MamaAjay]

Is Fitbit having export issues?  I have been trying to export my TCX file since the weekend and I still can't export. The message says that Fitbit is looking into the issue but it has now been days?

[markwebster]

I am also having the same problem.  Is there a timeframe for fixing this?

[ngoc65]

Same problem!

[MDGeo]

Same problem, "The activity TCX file could not be downloaded. We are looking into the issue." 

No Fitbit response in this post either.

[MamaAjay]

It’s just not acceptable. Why is Fitbit ignoring this issue! 

[SunsetRunner]

working for me, the latest 2-hours walking activity and an older 7-hours walking activity

[MamaAjay]

Not for me. Just tried it this minute still getting the same message.

[BromleyRunner]

I still have the problem and if Fitbit cannot or will not fix this I will find a watch manufacturer who will.  This has been an issue for far too long.  Very irritating. 😞

[MamaAjay]

Anyone on Twitter ? Maybe someone can post something on twitter and perhaps they’ll fix it!

[ngoc65]

It says "solved" but what is the solution? It's still not working for me!

[MDGeo]

still not working, they are still 'looking into it',

[Elsh68]

Managed to download using chrome browser.

[ngoc65]

Thanks, downloading Chrome fixed the TCX export for me!

[MDGeo]

Exporting using Chrome has worked for me too, thanks! 

Still doesn't work with Windows 10.

[OSteve]

I only got the Ionic 2 days ago.  Tried to export a TCX for the first time today to get this problem, can't believe it hasn't been properly fixed yet.  It fails as above on Windows 10 latest version with all the updates, both with IE and Edge.  Thanks to your posts above I tried Firefox and it downloaded fine.

[MrWu1]

“I’m having the same problem” - SOLVED!

Unbelievable, used to love Fitbit but it’s really going downhill. Non existent customer service, major buyers regret here 😞

[-naID-]

Same problem

[OSteve]

Joy of Joys, just tried a TCX export of todays run with the latest general release of Windows 10 and Edge and IT WORKED first time.  The actual TCX itself does not appear to be corrupt either.  Maybe they have fixed it, it would be nice if they notified us as well so we don't waste time doing workarounds..

[MB2812]

I see a message saying that the TCX export file issue has a solution but when I click on the link it doesn't take me to the solution and I am having the very problem

[ngoc65]

As stated in several posts above, just change to Google Chrome browser and export then works fine.