Surge's screen won't swipe

[Stevepear]

I have the same issue. I've reset a number of times but I can't swipe at all

Moderator edit: Subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Stevepear and thanks for troubleshooting this by yourself.

I just wanted to let you know that I have moved your post from the Blaze board to the Surge board to keep the order in the Community. Now regarding to the swiping issue, could you please confirm you did the following steps to restart your Surge:

1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
2. Let go of the buttons.
3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

Hope to hear from you soon. 

[almason77]

My surge will not swipe either,  nor will let me turn on for specific workouts.  I have tried restarting repeatedly for 2 days now.  rather frustrated.

[A-bit-fit]

My screen has been acting up like that as well only today it will not do anything. It has the Fit Bit emblem and thats it. I've powered it off(which it slooowly fades out) and then when I turn it back on it's the same. Unresponsive!

[AlejandraFitbit]

It's great to see you around @almason77 and @A-bit-fit welcome to the Community.

Since the instructions provided didn't work, I recommend keeping an eye on your inbox for further instructions or have you already get in touch with our support team?

See you later. 

[A-bit-fit]

They got ahold of me and are taking cate of it! 

Thanks! 

[almason77]

Well they are not taking care of my issue at all. Telling me i can get a
25% discount on a new tracker. That i am beyond the warranty or my
tracker. Actually this one i've only had since christmas. My original
device was the flex. But whatever i guess. I am not buying another fitbit
product after this.

Well they are not taking care of my issue at all. Telling me i can get a
25% discount on a new tracker. That i am beyond the warranty or my
tracker. Actually this one i've only had since christmas. My original
device was the flex. But whatever i guess. I am not buying another fitbit
product after this.

Moderator edit: merged reply

[Redmoonstar]

Contact them again if you have only had it since Christmas, or take it back to place of purchase with your Receipt. This device is still under warranty and should be replaced!

[jthom376]

Same issue  -restart done, checked software updates, etc... its dead

[AlejandraFitbit]

I am glad to hear that @A-bit-fit, if you need anything else, do not hesitate in posting it. @almason77 Did you tell the advocate that you purchased the tracker on Christmas? If you didn't, I recommend telling that. Also, please take a look at our warranty policy, keep in mind that you can use that 25% discount to purchase any other Fitbit tracker, in this page you will be able to compare them all and search for the one you like the most.

@Redmoonstar Thanks for stopping by and for the recommendation and @jthom376 welcome to the Forums, as recommended to our friends, please keep an eye on your inbox for further instructions.

See you later. 

[BFNC23]

Thanks...this worked!  My Surge is now swiping again.

[Matsho]

I have same problems. It only show run and it won't swipe or sync for Bluetooth 

[Princeh99]

Affects me too..Also the buttons to log off doesn't work...so even if I buy a new device I may not be able to register it as I can't log off.

All email support has been stopped and when we complain the standard reply is your warranty is over.look at our new products.

My buttons also don't work ..so how do I log off.

Moderator edit: merged reply

[Williger]

I'm intimately familiar with "screen won't swipe" and numerous other Surge-related issues and have resolved all of them. I've serviced hundreds of Fitbit Surge and if you provide more specifics can do my best to lend assistance. It's either a software or hardware issue. If software, you'll remedy this with simply resetting (holding the left and bottom right button around 20 seconds then releasing). If hardware, it's got a few different paths to resolution, depending on circumstances.

[Princeh99]

Even the buttons don't work now

[Williger]

@Princeh99 again,  if you provide more specifics can do my best to lend assistance.

I have to leave now, but you can reply and I or another person will try to help you 🙂 

[Princeh99]

Yes my screen won't swipe .I tried logging out by pressing the left and
right lower buttons together...but that doesn't work either..it is just
stuck I'm exercise and bike mode..unable to go to settings also.thanks for
your help

[Haney6125]

My surge also will not swipe.

I have the same problem.

Moderator edit: merged reply

[Williger]

When a Surge won't swipe, it's going to be software or hardware. If software, it's resolved with resetting (*holding left and bottom right button 30 seconds). If it's hardware, it's usually the digitizer; could be a loose cable or the digitizer itself has failed, requiring a replacement. If you're comfortable opening up your Surge to check the cable, replacing the digitizer is a two-second operation at this point. There are two small ribbon cables, one for the display the other for the digitizer. I've done this repair several times on different Surges, this isn't a completely uncommon problem. Yes, its frustrating 🙂 

I wanted to follow up to my previous reply, the specific ribbon cable that impacts the ability to swipe is the bottom one, if you push it back into place it should remedy the problem, and if not, just pop in a new display. If anyone needs it, I did take photos of doing this an hour ago on one without the ability to swipe. It was literally pop open the Surge, push in the bottom ribbon cable, and back in business! 

Moderator edit: merged reply

[SJ548]

My Surge stopped swiping as well.  I've tried the restarting steps multiple times and it doesn't help at all.  I'm starting to wonder if I need to start looking for a different watch now if this one can't be fixed.