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Factory reset wipe Fitbit surge

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‎02-21-2016 15:36

‎02-21-2016 15:36

Hi,

I've tried doing factory reset to my Fitbit surge but still unable to. I need to wipe everything to start again. Can someone please provide me the answers. Thanks in advance.
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‎02-21-2016 15:46

‎02-21-2016 15:46

What are you trying to wipe?

If you mean you want to start again with Fitbit then you either need to create a new account with a different email address or get onto customer support and ask them to delete your existing account so you can re-use the email address with a new account.

Is there a reason that carrying on with what you have won't work for you?

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎10-27-2018 09:04

‎10-27-2018 09:04

I'm having the same issue, years later. The home button is completely dysfunctional and there are a couple other weird things happening with the OS.  I can't find a single thing on the whole of the interwebs that explains how to factory reset this little thing without the home button. 

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