Feedback about Surge Band

[Taylorjezz]

The forums and the internet in general is littered with the Surge Band being sub-standard and breaking. Then the replacement breaking. Then pathetic discount offered. His is an expensive product and no one at Fitbit is admitting the substandard product and production! 

When will you own up Fitbit?! Do I need to call press contacts about this? 

Moderator edit: Subject for clarity

[WendyB]

I'm sorry for your problems.

I have had my surge since 2015 and do not have this problem.

Is it rubbing up against clothing? Are you doing product care?

https://www.fitbit.com/productcare

[YojanaFitbit]

Hope you are doing great and enjoying some healthy activities @Taylorjezz. 

Welcome to the forums and thank you for the thorough feedback for the Fitbit customer service and devices. This has not gone unnoticed and be sure that I will pass this along. If you need more details about your warranty options let me know so I can request a new case for you.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Thank you for your understanding.

[Taylorjezz]

Yes it’s clothing related. Bubbling under the Band, 3 times in a row with is clothing related. 

Wow. 

[YojanaFitbit]

Hey @Taylorjezz! Thanks for sharing your comments here! I can see that the issues with your band is being handled in this thread, let me know if you have questions about it.

See you around.