Fibit Surge will not start

[Tropicgood]

I have got the app and a new Fibit Surge, but I can't get startet.

Surge just tells me "Let's get startet - Configuration ........" but when I start the app and ask for updating my tracker the app just tells me, that it can't be done because battery is allmost emty even though my tracker has been connectet to my computer for 3 hours by now. What do I do?

Somebody that knows what to do?

[Rich_Laue]

If your seeing it on the web based dashboard, then everything has been recorded. It's the app not refreshing the data correctly.

My thoughts to try, check after each try

• Make sure the app is up to date
• Go to the Applications settings - Fitbit - Clear Cache
• log out/in
• Through apolications you can also clear data, I don't think it will be needed, your data is safe on the internet

[YojanaFitbit]

Hi there! A warm welcome to the Forums @Tropicgood! 

I noticed that @Rich_Laue has offered a good suggestion to help resolve your issue. If so, I invite you to mark this post as the solution. Marking posts as solutions is a great way of thanking another community member while also highlighting their solution so that it may be discovered more easily by other community member's facing the same questions or issues as you.

In case that you need more help, I'll be around!