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First time configuration issues

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‎04-17-2017 00:03

‎04-17-2017 00:03

Hi Guys,

 

I have just got a fitbit surge, I have logged in and synced to the watch but it is still showing "lets get started, Configuration".

 

The dash board shows it has synced but is saying there is a new software, it starts the download and then says download failed. I have been using the cable to connect to the computer, a windows computer.

 

Any ideas on how to reset and start again, or ideas if I have been doing something wrong.

 

Thanks

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‎04-18-2017 12:19

‎04-18-2017 12:19

Hi @luckytimes! Nice to see you here in the Forums! Smiley Happy

 

Thanks for the details! I think that you can use the Fitbit Connect program to try to connect it again after restarting your Surge a couple of times. I think that this should do the trick! 

 

I'll be around! Woman Happy

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