Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FitBit Bootcamp Logging inaccurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

This week starting on Monday my fitbit bootcamp log is not properly showing up on my app.  The review of my workout looks pretty accurate on the surge itself at the end of the workout.  The bootcamp log on the fitbit dashboard on the computer is correct.  But it is completely wrong on the app.  I have tried rebooting my phone as well as uninstalling and reinstalling the app as well to no luck.   Phone is an iPhone 6.  Pretty frustrated with this as I have only had it since November and the band is breaking, now this issue as well.  Wish I would have held off to the blaze came out with a more flexible and replaceable band.  Too bad when I called for a warranty claim they wouldn't allow me to "downgrade" to the blaze.

 

Sure hope this bootcamp gets corrected sooner than later.  Also should really consider if somone has an issue to give them the option for replacement of equal or lesser value.  Just my thoughts, as a lot if not most other companies out there will allow this especially on a product that isn't even 4 months old and was over $200.

 

 

Best Answer
0 Votes
2 REPLIES 2
I am having the same problem this is my second surge Fitbit replaced mine three weeks ago due to condensation issues. This is frustrating and I depend on my Fitbit to sync correctly it shows correct on watch but as soon as it syncs I get a reading of 1hr of excercise with only 3 calories burnt!!!
Best Answer
0 Votes

Mine is doing the exact same thing but if I go on fitbit website and login into my dashboard it is correct.  However, I use the app 99% of the time

Best Answer
0 Votes