Fitbit Surge Broken Strap

[jllrvlngn]

Hi guys,

is anyone else having issues with the glue of the strap coming loose? I received a replacement but seem to have the same problem again and have no idea what to do with it, replacing the strap is impossible, or at least that's what the people of the fitbit store told me.

can anyone help me ?

[Griswold]

The people at FitBit tell porkies 😉

Here's how to do it       https://www.youtube.com/watch?v=F8nb6Or1L0k

And here's where to buy one....

https://www.aliexpress.com/item/Silicone-Replacement-Watch-Wrist-Strap-Band-For-Fitbit-Surge-watch-b...

Also available from Amazon.com and eBay.  Pity FitBit won't sell you one 😞

[YojanaFitbit]

Hey @jllrvlngn, thank you for joining us!  

Thanks a lot for your post @Griswold! I appreciate your feedback regarding Fitbit and the information that you provided.

Sorry to read about your Surge replacement, we don't advise to replace the band since this model doesn't have exchangeable bands, I recommend to contact our Support Team, they can check your information and provide you with the best solution based in your Fitbit warranty. You can reach them via email, or if you prefer you can chat or calling them at:

• US/Canada: (877) 623-4997 from 4am to 9pm (PT).
• UK: 0208 865 3243 from 9am to 6pm.
• India: 000 800 100 4540 from 10am to 9pm (IST).

Keep me posted with the outcome!