Surge GPS interface changed

[malowood]

Is anyone unhappy with the change in the change in the GPS interface? I can no longer see all the parameters while I watch my progress on the map and I can no longer expand the map to get a better view of where I walked. It is so disappointing now. Is there anyway to revert back to the side by side view?

[SolangeE]

Hey, @malowood!  Welcome to the Forums! Hmmm... can you please provide screenshots of the map where you can not see the parameters? 

I'll be waiting for your updates! 

[malowood]

Thanks for your reply
Here are 2 screenshots
You will notice that when I look at elevation I cannot see it on the map
And when I look at the map all the points are bunched together and I cannot zoom in to see where I actually was.
Previously, I was able to zoom in and follow all parameters while seeing my progress on the map.
N


Sent from Mail for Windows 10

[YojanaFitbit]

Great to see you again here in the Forums @malowood! I was checking that your previous post has the information but it didn't upload the pictures that you mentioned! Can you please try it again, I'd like to take a look of them! Because I think that you're looking this information from a Windows phone or a Windows 10 computer.

If so, can you please check your Fitbit.com Dashboard in the internet browser to compare data; you can log in into you Fitbit Account and then click on Log > Activities. Your Activity History will show your data from GPS if you click on "Details".  

I'll be waiing for your next post! 

[malowood]

I do use Windows 10 but I have been doing so for as long as I have had a Surge. when I use the browser app I am able to use the zoom function on the map but the parameters are still under the map and I cannot see all the parameters and the map at the same time. This interface recently changed because a few weeks ago the layout had the map and the parameters side by side so that I could scroll along the parameters while seeing where I was on the map. I don't know why it changed. I certainly liked the other way better all the parameters but no mapsquished map that can't zoom

[YojanaFitbit]

Hey there @malowood! Thanks for those pictures! Got it. Can you please, log out from the App, uninstall it and reinstall it back. To see if this helps the issue. In the mean time you can check your information using a different option: 

• Open the internet browser and go to Fitbit.com, so you can use the Dashboard online
• After logging in into your Fitbit Account click on Log > then Activities.
• Under Activity History, select your workout and click on Show details so you can see the map

This would be a workaround until we can verify what is happening with the Fitbit App.

Let me know if this helps! 

[malowood]

I did as you requested and no change:(

[YojanaFitbit]

Hi @malowood! Thanks a million for responding. Sorry for all the inconvenience that you're facing to check your routes. I really appreciate the time that you took in order to give the feedback of this issue. I'll definitely pass this information along to our team. I would like to confirm with you if you're able to see you data by using the instruction at the end of my previous post. In case that you haven't, please, give it a shot and let me know if that works! 

In case that you have any other question about it, please feel free to come back!

I'll be around!