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Syncing will not update

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‎02-24-2017 02:58

‎02-24-2017 02:58

My Surge after 1 month will not sync or update.Its been working great but for the last 3 days i cant get it to sync or update with any information.Pleaae help!

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3 REPLIES 3

‎02-24-2017 03:11

‎02-24-2017 03:11

First thing to try when a fitbit misbehaves is a restart using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give it a few tries as it doesn't always work.

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‎02-24-2017 05:49 - last edited on ‎02-24-2017 12:10 by Moderator Alum

‎02-24-2017 05:49 - last edited on ‎02-24-2017 12:10 by Moderator Alum

My surge will not sync or update. I have already reset it but it still will not work.please help.

 

Moderator edit: Clarified subject.

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‎02-24-2017 12:15

In response to SteveH

‎02-24-2017 12:15

Hi there @Jessiebailey. It's great to see you in the Community! Thanks a million for the suggestion @SteveH!

 

Congrats for your new Surge! I'd like to know which device you're using to sync. You can check the requirements to sync with Fitbit products to double check compatibility first. If you're using a compatible device, for example a cellphone you can try some steps to reconnect your Surge with your Fitbit App. Smiley Wink

 

Give it a shot and let me know if that works! Heart

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