Fitbit Surge Dying?

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I've had my Fitbit Surge since October.  When it was new it would last nearly a week on a charge and would sync with my iPhone app nearly every time.  Now, I'm lucky to get a full day out of a full charge, and the only way it will sync with the app is to restart the Fitbit Surge first.  Even then, it doesn't always sync, and sometimes requires the Fitbit Surge to be restarted multiple times.  If this means my Surge is dying, I will be very disappointed to have spent $250 on a device that only lasts 9 months.  Any advice?  Anything I can do to fix this?

[WendyB]

Welcome to the forums!

It does have a year warranty for US longer else where

https://www.fitbit.com/legal/returns-and-warranty

But try these steps

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

If it doesn't help Contact Support

http://help.fitbit.com/?cu=1

Hope to see you around the forums! Join in on the discussions forums!

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Thanks for the tips.  I don't know if they will help at all, because it doesn't seem to be a charging issue, but a battery life issue.  It charges to an indicated full charge in the normal hour or so time, but then lasts maybe 24 hours on a full charge.  I have only ever charged it using my computer or a UL-certified USB wall charger.  If cleaning the contacts and the restart doesn't work I'll contact customer support.  If they don't provide an adequate solution, this will be my last Fitbit product.

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Well, cleaning the contacts doesn't seem to have helped the battery life issue.  I cleaned them last night.  This morning I charged it completely using my computer, and now, 12 hours later, I am down to what looks like about a half charge.  And, it still doesn't sync with my iPhone unless I restart the Surge.

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So, I got on a chat with customer support.  They diagnosed my Surge as being defective, and offered me two options.  I am still within the 1 year warranty.  I can choose between a replacement Surge, which, as I understand it, will fall under the existing 1 year warranty.  Or, I can purchase a new device from the Fitbit Store and get 50% off.  I haven't decided yet, but am leaning towards taking the 50% off and getting a new Blaze.