Fitbit Surge Not Syncing without Location Settings turned on

[hhawes]

Hi all,

Over the past week I've noted that my surge does not sync to my phone (samsung galaxy s6 edge) without my location settings being turned on-It hasn't required this before (I always leave my location settings off) so I am wondering if anyone is experiencing the same? Is there a way to troubleshoot around this? My phone recently updated as well so I suspect it is a result of that.

Thanks so much,

Helena

[SunsetRunner]

The Android app was updated like this a little while ago. The apps are not tracker specific and the Blaze needs your phone's GPS as it does not contain a GPS chip.

[redmessenger]

I am having the same issue.  I keep my location turned off to help preserve the battery.  I haven't found an answer on how to fix it.

[SunsetRunner · Accepted solution]

Hey hey hey @hhawes welcome to the Fitbit Community! It's nice to have you here 🙂 Please excuse the delay in my response.
I would like to thank our friend @SunsetRunner for his reply that answers your question @redmessenger. Google changed the permissions for Bluetooth syncing, requiring the use of location services. For more information about the latest Google permission requirements, see Google’s Android 6.0 Changes document here: https://developer.android.com/about/versions/marshmallow/android-6.0-changes.html#behavior-hardware-id.

Please let me know if there's something else you need, I'll be honored to assist you 🙂 

[Ash269]

So what is the solution to get around this or isn't there one?

[redmessenger]

I have not found one



Moderator Edit: Content

[SunsetRunner]

How is it goin' @Ash269 and @redmessenger as mentioned before this is a new requirement and location needs to be on so you can sync. 

Please let me know if there's any other question. I'll be pleased to assist you 😉