Fitbit Surge Not pairing Bluetooth due to issue

[Neehar]

Hi my wife's fitbit atopped syncing last week and when we try to manually change the bluetooth settings to either ON or Pair it restarts...she has not been able to sync any data... I read a similar article but there has been no solution provided.. We live in india and purchased the fitbit from the US ..Please provide a solution or a replacement

[MarreFitbit]

Welcome to the Fitbit Community @Neehar ! Let's try to fix this my friend.

• In the Fitbit app go to "Devices", click on "Surge" text, NOT the sync on the right side of the screen.
• Then click on "Call Notifications" text, NOT the "On/Off" toggle on the right of the screen.
• Dialog appears with a message that the device has to be paired. Selected "OK" or "Set Up" on the dialog. 

That should be it.  All paired and ready to run, walk or skip.

It's pretty much the same troubleshooting steps posted here. 

Hope that helps, don't lose the hope!

[iPhone1]

Ever since I have updated my IPhone 6, It had not been able to connect with the Bluetooth. Can you help with that? I have tried to delete the app and put it back. It still will not find the Fitbit

[MarreFitbit]

Hello my friend @iPhone1 ! Try following the steps listed in this post to see if they do the trick.

Let me know the good news!

[Neehar]

Will try the steps posted but the problem is I unpaired her fitbit based on some post I read and now it's unpaired and undetected 😞

[MarreFitbit]

Hmmm... try these ones my friend @Neehar:

1. Restart your tracker using the instructions in How do I restart my tracker?
2. Try the setup process again.
3. Reboot your mobile device (turn it off and then back on).
4. Try setting up your tracker again.
5. If you have access to a computer, try setting up with your computer using the computer instructions in How do I set up my tracker?
6. If you can't set up with a computer, uninstall and reinstall the Fitbit app and and try setting up your tracker again. 

Let me know if this helps!