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Fitbit Surge Screen Scratched at first use

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‎05-12-2016 02:59

‎05-12-2016 02:59

Some days ago I've bought a Fitbit surge. Yesterday is arrived. It's a really great product. I've set up that then I've used it for some minutes. Accidentally I've scratched the display going out the door, because I have crept my arm on the wall scratching the display at the left side. Not so much, but is scratched? What can I do? I did not think that was so easy scratching it. I'm really sad for that. In this case the warranty works? Thanks a lot and sorry for that.
P.S. ( i'm Italian and my English is not perfect, sorry)
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‎05-12-2016 05:17

‎05-12-2016 05:17

Please don't apologise for your English. It's fine and certainly better than my Italian.

 

The terms of the warranty can be found at www.fitbit.com/returns

 

In there, one of the key exclusions is "to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes" so I don't think you will be covered. However, it will do no harm to contact customer support to see if they can help:

 

contact.fitbit.com

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2 REPLIES 2

‎05-12-2016 05:17

‎05-12-2016 05:17

Please don't apologise for your English. It's fine and certainly better than my Italian.

 

The terms of the warranty can be found at www.fitbit.com/returns

 

In there, one of the key exclusions is "to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes" so I don't think you will be covered. However, it will do no harm to contact customer support to see if they can help:

 

contact.fitbit.com

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‎05-12-2016 05:33

‎05-12-2016 05:33

Thank you so much 😉
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