Fitbit Surge Wristband

[HousePuma]

I am disappointed by FitBit today. I have a surge that the wristband is breaking between the screws on the back side. I have had the Surge for about 16 months. I reached out to CS via email and they basicaly said. Ooops your out of warranty. To bad here is a gift card to purchase another.

This is terrible customer experience. Fitbit has not resolve the issue, or provided a remedy, and now they want me to spend another 250 bucks to replace a tracker that works fine because the 4$ silicone molded band is failing.

Does anyone have a remedy or do I need to go to Apple?

[SteveH]

Unfortunately the band can't be replaced on the Surge without replacing the whole thing.

Your options seem limited to buying another or choosing an alternative tracker such as Apple's.

[HousePuma]

Thanks I will try that and see how it goes